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Exam Number : ITIL-Practitioner
Exam Name : ITIL Practitioner
Vendor Name : ITIL
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ITIL-Practitioner test Format | ITIL-Practitioner Course Contents | ITIL-Practitioner Course Outline | ITIL-Practitioner test Syllabus | ITIL-Practitioner test Objectives

ITIL Practitioner Certification - IT Service Management
Multiple choice examination questions
40 questions
28 marks required to pass (out of 40 available) - 70%
135 minutes� duration
Open book. Candidates are permitted to use the official printed hard copy of the ITIL � Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.

To take the ITIL Practitioner exam, individuals must hold either an ITIL v3 Foundation* or an ITIL 4 Foundation certificate.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification. ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of their My ITIL programme. The examination is open book and made up of multiple choice questions based on a scenario. Pre-requisite qualifications: Delegates wishing to take this examination must be able to show evidence of having passed either the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination. Training: Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended. Material permitted: The examination is �open book�, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination. Examination duration: 2 hours and 15 minutes Format: The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the �Scenario�) is the same for all sample and official exams. The Scenario is included in the Scenario Booklet (see also the sample papers available on AXELOS.com) along with 6 sets of additional information necessary to answer each section of questions. There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidate�s course of study (see the table below). There are 40 questions in total and each question is worth 1 mark. Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification. 1 1.1 Apply the concept of �adopt and adapt� when using ITIL guidance in a given context (1.1) 1.2 Analyze the importance of each element of a service when planning and implementing service improvements (1.2) 2 2.1 Apply the ITSM guiding principles in a given context when planning and implementing service improvements (Ch.2) 3 3.1 Describe the purpose and main outputs of each step of the CSI Approach (3.1.1, 3.2.1-6) 3.2 Use the CSI Approach tools and techniques successfully in a given specific context (3.1-2) 3.3 Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method (Ch.3) 4 4.1 Define critical success factors (CSFs) using a relevant hierarchical approach (4.2-3) 4.2 Determine key performance indicators (KPIs) to underpin a critical success factor (4.2) 4.3 Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories (4.4) 4.4 Define a current state assessment in a given context (4.5) 4.5 Design a report in a given context (4.6-4.6.1) 4.6 Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.4, 3.2, Ch.2) 5 5.1 Explain the nature, value, importance and benefits of good communication (5.1, 5.1.3) 5.2 Explain communication principles (5.2) 5.3 Explain the purpose and value of communication tools and techniques (7.3, 5.3) 5.4 Use relevant communication tools and techniques to support improvement in a given context (7.3,7.4, 5.3) 5.5 Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.5, 3.2, Ch.2) 6 6.1 Explain the role and impact of OCM in successful improvement (6.1, 6.4, 6.6) 6.2 Describe the purpose and value of OCM activities (6.6) 6.3 Use relevant OCM tools and techniques to support improvement in a given context (7.4, 6.6) 6.4 Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.6, 3.2, Ch.2)

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ITIL ITIL study help

ITIL certification ebook: charges, requirements, degrees, and paths | ITIL-Practitioner actual Questions and Practice Questions

The IT Infrastructure Library (ITIL) offers choicest practices for delivering IT functions the use of a scientific method to IT provider administration (ITSM). ITIL certification is near the appropriate of essentially each listing of should-have IT certifications, and for first rate purpose. As an IT management framework, ITIL can support groups manipulate chance, strengthen customer family members, establish most economical practices, and construct a good IT environment that permits for growth, scale, and alter.

The ITIL 4 turned into up to date by Axelos in February 2019 to encompass a more robust emphasis on maintaining agility, flexibility, and innovation in ITSM, while still aiding legacy networks and systems. As of 2021, ITIL four has been totally rolled out and Axelos announced plans to discontinue ITIL 3 absolutely by using the beginning of 2022.

these with an authority stage ITIL three certification qualify for the transition module and examination in order to get you as much as velocity and certified in ITIL four. For those devoid of an expert degree certification, credit from ITIL 3 modules and examinations will switch to the ITIL 4 certification scheme.

ITIL 4 certification paths

The ITIL four certification scheme has been streamlined to offer two leading designation paths with seven modules total between both certifications. you are going to progress from the basis stage to both the Managing expert (MP) or Strategic chief (SL) paths. which you could stop at either route, or in case you choose to complete each paths, you’ll be eligible to earn the ITIL master designation.

ITIL foundation

No be counted which direction you opt for, you’ll first deserve to move the ITIL foundation module, an entry-degree certification that covers the basics of ITIL four. Candidates for the ITIL four basis examination should still have a simple realizing of developing positive products and features for consumers and stakeholders, the basic ideas of ITIL 4, the 4 dimensions of provider administration, top-rated practices of ITIL 4, and key ideas of Lean, agile, and DevOps.

The ITIL groundwork direction takes region in a classroom over two and a half days. on the conclusion of the route, you’ll take a one-hour examination together with 40 multiple-option questions and should need 26 relevant answers to flow. classes are provided via accredited training businesses and can be discovered on the Axelos website. that you may also decide to self-study the use of practice checks and other cloth from Axelos or third-birthday celebration suppliers.

ITIL Managing expert (MP)

The ITIL MP certification is for IT practitioners who work with technology and digital teams throughout the corporation. It covers the expertise imperative for working IT tasks, teams, and workflows the usage of functional and technical skills. To complete the ITIL MP certification, you’ll should circulate a sequence of test modules:

ITIL professional Create carry & help: This module covers core carrier management suggestions, provider efficiency, and service first-class and development strategies. it's geared toward ITSM practitioners chargeable for conclusion-to-conclusion birth of IT features and products.

ITIL professional pressure Stakeholder cost: This module covers engagement and interactions amongst valued clientele, users, suppliers, and partners with the carrier issuer. You’ll cowl SLA design, multi-corporation management, verbal exchange, relationship administration, CX and UX design, and consumer event mapping.

ITIL expert excessive pace IT: in this module you'll learn the way to combine methodologies akin to agile and Lean with different technical advantage, together with cloud, automation, and computerized testing, to convey quick start of items and features.

ITIL Strategist Direct Plan & enrich: The fourth module covers the functional potential crucial to “create a researching and improving IT organization with a strong and advantageous strategic direction.” You’ll focus on leveraging agile and Lean to devise and deliver persistent improvements rapidly.

ITIL Strategic leader (SL)

The ITIL SL certification is for all digitally enabled capabilities in the company, no longer just IT operations. This certification makes a speciality of the way it influences and informs enterprise strategy. To earn your ITIL SL certification, you’ll need to pass two examination modules:

ITIL Strategist Direct Plan & enhance: here's the same module as provided within the MP certification, covering the vital skills to create a “studying and improving” IT firm. it's regarded a established module for both paths because it’s designed for “managers of all ranges worried in shaping course and strategy or setting up a consistently enhancing crew.”

ITIL leader Digital & IT approach: within the 2nd module, you’ll learn the way to align business and IT approach and how to deal with disruptive applied sciences. It covers themes comparable to how to remain aggressive in a fast-changing market, retaining flexible and adaptable environments, and the way to effortlessly build and put in force a success IT and digital concepts.

ITIL grasp

in case you finished all modules required for each the MP and SL certification paths, you’ll qualify for the ITIL grasp designation. To develop into an ITIL grasp you want at the least 5 years’ adventure working in ITSM in a leadership, administration, or advisory degree.

The ITIL master designation requires a strong historical past in ITSM and huge palms-on journey working with ITIL, but there isn't any practising route or fastened syllabus. You’ll be demonstrated on a situation of your identifying, so the fabric may be personal to your journey. The certification requires palms-on adventure, and you need to “justify the way you have personally selected and utilized a number of knowledge, ideas, methods, and strategies from the ITIL framework and helping administration innovations to obtain preferred enterprise effects,” in accordance with Axelos.

ITIL three certification compatibility

ITIL 4 is backwards compatible with ITIL 3 — courses protected in the ITIL 3 scheme were assigned a credit value based on its degree of ITIL content, in order that they stay beneficial to your professional education. these with 17 or more credits, or candidates who earned the ITIL skilled certification below ITIL three, can be eligible for the ITIL four Managing knowledgeable Transition module and exam. This five-day direction will get you as much as velocity on ITIL four and set you on the path to earn the up to date ITIL Managing professional (MP) designation.

The transition exam, titled upgrade to ITIL four basis, may be available unless June 2022. if you do not complete the test through that date, you're going to need to beginning the ITIL four certification method from the starting.

if you need to discover greater about how your ITIL 3 certifications will transfer to the ITIL 4 certification scheme, Axelos offers counseled routes for candidates in this place.

ITIL certification training

if you are regular with ITIL 4 and consider comfy self-getting to know for the exam, you could down load examine substances and observe assessments via Axelos’ website. businesses can additionally choose to have ITIL trainers come educate people at the organization and get licensed in-residence.

if you’re new to ITIL or need a refresher, permitted training suppliers may also be discovered during the Axelos website. several organizations present working towards and lessons both online and in person. companies that offer self-paced getting to know, online course, hybrid courses, and flexible learning paths consist of:

Beyond20

world potential

decent E-learning

ITSM Academy

LearningTree

purple Elephant

SimpliLearn

Stanford university IT

Udemy

ITIL certification salary

The ITIL 4 certification can raise your earning vigor in a couple of positions. these in relevant positions the usage of ITIL 4 earn an average annual salary of $99,000 per year, according to information from PayScale.

PayScale also offers facts on how an ITIL 4 certification can increase income across a couple of selected IT positions:

position average salary CIO $188,388 VP of IT $164,211 IT director $136,004 IT supervisor $102,535 carrier start supervisor $one hundred,039 IT task manager $ninety six,377 IT company analyst $72,852 ITIL certification can charge

Registration prices for ITIL three and ITIL four assessments range by place, starting from around $150 to $500. while that you may self-look at for ITIL checks, coursework is strongly counseled, and costs for courses, no matter if achieved on-line or in a school room atmosphere, vary by way of vicinity and institute. working towards can run from $500 for an internet route to well over $1,000 for lecture room-primarily based intensive guideline, and practising might also or may additionally not include examination registration prices.

ITIL resources

along with ITIL 4, Axelos has launched My ITIL, a web networking resource that connects candidates with publications, equipment, templates, and insights from industry leaders. 12 months’s subscription to My ITIL is included along with your ITIL foundation examination and offers you access to components and content imperative to your ITIL practising, equivalent to:

ITIL publications and templates

White papers

CPD equipment for knowledgeable building planning

Digital badge in your ITIL groundwork certificates

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